Video Call Logistics

This page contains technical information for online therapy. Please make sure you have your technology set up and ready to go well before the start of any session:

  • The video call platform we use is Zoom. If you’ve never used it before, you can download and install the software by clicking here.
  • Once you’ve installed Zoom, test your video and audio settings. Click here for instructions on testing video, and click here for instructions on testing audio.
  • At the risk of stating the obvious, please make sure you have a working camera and microphone, as well as a decent internet connection. I don’t recommend relying on a cellular signal, as that may eat up your data and also be unreliable.
  • For our session, find a private setting with little ambient noise and where you are unlikely to be interrupted.
  • If possible, take the call from your computer or a device you can set down, rather than a smartphone. It will feel more like an actual in-person conversation this way.
  • Place your camera as close to your screen as possible (ideally, right above your display and centered), so that it looks like you’re talking into the camera when you’re looking at your screen.
  • Stand or sit at a distance so that I can see your entire head and shoulders. This will help our session feel more like an in-person conversation.
  • Here’s an example of good camera placement.
  • If we are unable to get connected to start the session, or if we lose our connection at any point, please check your email. I will coordinate with you through that route.

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